Privacy Policy

Last updated: 11 November 2026

1. Controller

Frigalis GmbH, c/o Kanzlei Dr. Gawel GmbH, Clarastrasse 2, 4058 Basel, Switzerland (“Frigalis”, “we”) is the controller responsible for processing personal data in connection with this website (frigalis.com).

2. What data we collect

This website is designed to collect as little personal data as possible.

• No analytics: We do not use any web analytics, tracking pixels, or third-party tracking services.
• Security cookies: We do not use analytics or advertising cookies. Cloudflare may use cookies to protect this website against malicious traffic. See Cloudflare’s cookie information.
• Technical request data: Our hosting provider, Cloudflare, processes request data to deliver and protect this website. This may include IP addresses, browser information, requested URLs and timestamps. Depending on the service and configuration, Cloudflare may make some request or security data available to us. See Cloudflare’s privacy policy.
• Email correspondence: If you contact us by email, we process the personal data you provide (name, email address, message content) to respond to your enquiry.

3. Purpose and legal basis

We process personal data in accordance with the Swiss Federal Act on Data Protection (DSG; SR 235.1), including its requirements of lawful, proportionate and purpose-limited processing, for the following purposes:

• Responding to enquiries: We use the information you send to answer your enquiry and, where relevant, discuss a possible business relationship.
• Website operation: Technical request data is processed for website delivery, availability and security.

Where the GDPR applies to our processing, Art. 6(1)(b) applies when processing is necessary to perform a contract with you or take steps at your request before entering into a contract. For other enquiries and website operation, we rely on our legitimate interests in responding to correspondence and providing a secure, functioning website under Art. 6(1)(f), provided those interests are not overridden by your interests or fundamental rights and freedoms.

4. Third-party services

• Cloudflare: Hosting, content delivery, DDoS protection and DNS. Cloudflare processes technical request data to provide these services. See Cloudflare’s privacy policy.

5. Data transfers

Cloudflare is based in the United States and operates globally. Data may be processed in the United States, the European Economic Area and other countries where Cloudflare and its service providers operate. Cloudflare publishes information about its subprocessors and their locations.

Cloudflare states that it is certified under the Swiss–US Data Privacy Framework for covered transfers from Switzerland and the EU–US Data Privacy Framework for covered transfers from the European Economic Area. Its Data Processing Addendum provides for Standard Contractual Clauses, including Swiss adaptations where applicable, for transfers requiring those safeguards. Further information is available in Cloudflare’s privacy policy.

6. Retention

We retain email correspondence only as long as necessary to handle your enquiry and any resulting business relationship, meet applicable legal retention duties, or establish, exercise or defend legal claims. We delete or anonymise personal data when it is no longer needed for these purposes. Cloudflare’s retention periods depend on the data and services involved; see its privacy policy.

7. Your rights

Under Swiss data protection law and, where it applies, the GDPR, you may exercise the following rights, subject to the applicable conditions and exceptions:

• Request information about the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Request delivery or transfer of data you provided, where the requirements for data portability are met
• Request restriction of processing or object to processing where the applicable law provides for these rights

To exercise any of these rights, contact contact@frigalis.com. We respond within the time limits required by applicable law and will inform you if a permitted extension is necessary.

8. Supervisory authority

If you believe your data protection rights have been violated, you may lodge a complaint with:

Switzerland: Federal Data Protection and Information Commissioner (EDÖB), Feldeggweg 1, 3003 Bern. www.edoeb.admin.ch

Where the GDPR applies: You may also complain to a competent supervisory authority, in particular in the Member State of your habitual residence, place of work or the alleged infringement.

9. Platform data processing

This privacy policy covers the Frigalis website only. Processing of personal data within the Frigalis monitoring platform is governed by a separate Data Processing Agreement (DPA) concluded with each customer.

10. Contact

For questions about this privacy policy or data protection at Frigalis:
contact@frigalis.com